Terms of sale and delivery for private purchases
Terms of payment
PE-Redskaber accepts payment with Dankort/VISA-Dankort, MasterCard and American Express, and MobilePay. Payment will only be charged to your account when the item is shipped.
PE-Redskaber encrypts all of your card information with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or other information during the transaction with PBS.
Delivery terms and conditions, Denmark
PE-Redskaber will, in Denmark, arrange for delivery with either Danske Fragtmænd (Danish Freight Forwarders) or with GLS (unless otherwise stated) on all working days to the recipient on the date requested in the order. However, timely delivery requires that Danske Fragtmænd or GLS comply with day-to-day delivery goals.
PE-Redskaber cannot be held responsible for delays at the shipping companies used. In the case of very late (several days) or confirmed missing deliveries, PE-Redskaber will naturally forward a new delivery free of charge.
Delivery to Bornholm and certain small islands is not covered by Danske Fragtmænd or GLS day-to-day delivery goals, as shipments to these areas can sometimes take two days. Delivery to the Faroe Islands and Greenland is charged at a different shipping price. PE-Redskaber delivery dates are always based on day-to-day delivery goals. As a customer, you may need to select the delivery date one day earlier to compensate for this. If your order is delivered by a freight carrier, the driver will probably use a pallet truck. Therefore, it is necessary that there are stable surfaces, such as asphalt, concrete or even paving stones.
If you do not have a stable surface, the carrier will place the shipment where he considers it safe to unload.
The access road to the unloading point must have a height clearance of 4 meters. Likewise, the width and other aspects of the access road must be such that the lorry (12-14 meters long) can easily drive along it.
If the carrier considers that the above requirements have not been met, the goods will be returned to the nearest freight depot. The item can subsequently be delivered or picked up by agreement. If extra journeys of any kind are to be made, the recipient / buyer will be liable for all shipping costs, based on the carrier's standard tariff list.
Important: If you anticipate problems with the unloading or access conditions when ordering, please contact PE-Redskaber to make further arrangements.
Delivery terms and conditions, international
Delivery of goods takes place from a warehouse in Denmark; therefore, freight charges are first calculated when the order is packed. If a total price for an offer / order is required, please send an enquiry by e-mail to sales@pe-redskaber.dk. Delivery times vary from country to country.
Delivery dates
In Denmark we deliver one or two weekdays after we have registered payment. If you wish to receive a delivery on a special date, you are welcome to make an enquiry. We will then endeavour to deliver the goods on the required date.
In countries outside Denmark, delivery time varies from country to country. Typically four to eight weekdays from registered payment.
Warranty terms and conditions
PE-Redskaber provides two years of warranty from the receipt of the goods, in accordance with The Sale of Goods Act, covering manufacturing and material defects that are discovered in the normal use of the product. The warranty does not cover defects, damage or wear directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized intervention. Complaints about errors and shortcomings, which should be discovered in an ordinary examination of the product, must be notified to PE-Redskaber immediately. The item must then be returned, within five days, for repair, replacement or by a credit agreement. In connection with complaints cases, PE-Redskaber will fund reasonable return transportation costs.
Liability for deficiencies
If there is a legally relevant deficiency in a delivered product, PE-Redskaber is only responsible for the deficiency itself, and the buyer can only claim for repair, proportionate rejection or replacement according to the rules of The Sale of Goods Act. Shades of color may occur and are reserved. PE-Redskaber is not responsible for any indirect losses or secondary losses, including operating losses, or other claims from any third parties.
Warranty and return of goods
In cases of errors, defects or possible missed deliveries, please contact:
PE-Redskaber A/S
Folevej 47, Fole
6510 Gram
Tlf.: 73 84 51 00
Email: sales@pe-redskaber.dk
The return of goods is also made to the above address, Please note that we do not accept packages sent via Cash On Delivery (COD). Return of goods can also be achieved via refusal to accept upon delivery or delivery of the goods to us in person. It is not a strict requirement, but the processing of the order is accelerated if complete information is included the package – for example a copy of order confirmation, a registration and bank account number to which a refund can be made, and copies of any prior correspondence, etc.
Refunds
In cases of agreed discounts, returned goods or pre-paid goods which are cancelled before shipment, a full or partial refund of the purchase sum will be made. Refunds are normally made via bank transfer, and PE- Redskaber, therefore, requires information regarding the registration number and account number of your bank account. This information is not sensitive and can, without further ado, be forwarded via e-mail or other more traditional forms of correspondence.
Cancellation rights
Guidance on cancellation rights in agreements:
You have, in accordance with the Consumer Agreement Act, the right to certain information, including regarding the right of cancellation and about the ordered product. Information about the ordered product can be found in the order confirmation. Information on the right of cancellation can be found in the form below. You can also download the form here.
Deadline for cancellations:
The deadline for cancellation is fourteen days.
The deadline is calculated from the time when the goods are received.
If the deadline is on a Bank holiday, Saturday, Constitution Day, Christmas Day or New Year’s Day, it can be extended until the following weekday.
The goods can be returned after usage that is necessary to determine the nature, properties and the functioning of the goods – however, with the proviso that you are liable for any possible deterioration in the value of the goods which results from any handling of the goods other than that which is necessary to test them in a usual manner.
How to cancel an order:
Before the cancellation deadline, you must notify the firm with an unambiguous declaration that you will cancel the agreement. If you will make this notification in writing – for example via letter or e-mail – then just send the notification before the deadline runs out. If you wish to have proof that you have cancelled the order in a timely manner, you can, for example, send the letter by recommended post and keep the mail receipt.
You will bear the cost of returning the item yourself, and it must be returned within fourteen days of the date you notified us that you had cancelled the agreement. The cancellation form must be completed and returned for the cancellation right to be made valid.
Notification that you will cancel the agreement must be made to:
PE-Redskaber A/S
Folevej 47
6510 Gram
sales@pe-redskaber.dk
Tlf. +45 73 84 51 00
Information on complaints processes
Complaints regarding a product or service purchased from us can be filed at: Konkurrence- og Forbrugerstyrelsens Center for Klageløsning (The Competition and Consumer Agency's Centre for Complaints), Carl Jacobsens Vej 35, 2500 Valby.
You can complain to the Center for Klageløsning (Centre for Complaints Resolutions) via www.forbrug.dk. The EU Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer resident in another EU country. The complaint can be filed here - http://ec.europa.eu/odr. When filing a complaint, you must provide our email address - sales@pe-redskaber.dk
Jurisdiction and applicable law
Any dispute must first be attempted to be solved through mediation. A Mediator is appointed through Danske Mediatoradvokater. (Danish Mediation Lawyers). If the dispute is not resolved through mediation, the case must be brought before the Court of Esbjerg and in accordance with the general rules of Danish law.